Let residents check their case status directly on your council website without navigating to Casework.
Quick Start
Embed Code
Configuration
How it works
- Resident enters their case reference (e.g.
CW-2026-0001) and postcode - The widget calls
GET /api/public/cases/lookupwith both values - Postcode is verified against the stored value (prevents reference enumeration)
- On success, displays: status badge, category, ward, dates, and activity timeline
What's displayed
| Field | Description |
|---|---|
| Reference | The case reference number |
| Status | Color-coded badge: open, in_progress, chasing, resolved, closed |
| Category | The issue category (if set) |
| Ward | The ward name (if set) |
| Last Updated | Date of the most recent activity |
| Timeline | Status changes and creation events in chronological order |
Privacy
The tracker only shows public-safe data. No resident PII, councillor notes, or internal communications are exposed. The postcode check prevents unauthorised lookups.
Example with dark theme
Dark theme embed